Return Policy 

*Due to the current circumstances with COVID-19, we are extending our return policy window to 60 days. Please also note that due to our commitment to keeping our employees and community safe during this time, processing of returns at our Portland, OR headquarters will be delayed.

 

30 Day Satisfaction Guaranteed on 2020 Carbon Race Suits

Try any suit in our 2020 Carbon race suit range (Core Fx, Glide, Air2, or Duo) and if you’re not 100% satisfied we’ll give you a full refund, no questions asked for 30 days, including free return shipping.

Valid on purchases made 10/15/2020 through 11/13/2020 on our website only (www.arenasport.com/en_us), returns must be postmarked within 30 days of purchase, cannot be damaged, and must include original tags and packaging. This special promotion falls outside our temporary 60-day return timeframe. Valid on item numbers: 003669, 003666, 003667, 003662, 003660, 003661, 002528, 002526, 002527, 002757, 002758. This promotion is subject to change or cancellation without notice. See below for instructions on how to start a return.

30-Day Return Process

We are confident you'll be satisfied with your purchase, but if you aren't, we're ready to assist with a return and timely refund. Purchases made on the US website (www.arenasport.com/en_us) are entitled to a 30 day return period (from order delivery date) to qualify for a full refund of returned merchandise*. If returned merchandise is received after 30 days from the order delivery date, you will be offered a store credit to be used at arenasport.com for the same value as the returned merchandise (less original order shipping charge). Returned merchandise received 60-90 days past the original order delivery date will be subject to additional stocking fees. Returned merchandise received over 90 days past the original order delivery date will be declined and returned. To begin your return, simply re-pack the returned item(s) with tags still attached including original packaging in undamaged form and follow the tips/instructions below to ensure a proper return and fast credit. An incomplete merchandise return form can delay the processing of your returned merchandise and credit, if applicable. Please do not return items in envelopes.

To return anything ordered from our site, simply print a return request form and follow the instructions on the form. Please call or contact a Customer Service Representative at 1-888-902-7362 at any time if you have any further questions about your order or return form customerserviceUSA@arenawaterinstinct.com and we will attempt to answer your inquiry immediately.

*NOTE: Return policy applies only to purchases made directly on arenasport.com/en_us. It excludes purchases made from eBay, Amazon, and any other resellers. To qualify for a full refund, you must have proof of purchase on arenasport.com/en_us, have tags still attached, sent back with original packaging and product in unworn/unused condition. Women’s suits returned without sanitary liner will be declined.

Exchanges

Unfortunately, we cannot process exchanges at this time. If you need a different item or size, please return the product you received and place a new order. While we do not currently provide shipping for returns, we can assist you with any shipping charges on your replacement order. Please contact customer service at customerserviceUSA@arenawaterinstinct.com for more details.

Damaged or Defective Product

If you receive a damaged or defective item, please call or contact a Customer Service Representative at 1-888-902-7362 or by email at: customerserviceUSA@arenawaterinstinct.com within 30 days of delivery date. We will make every effort to get your items returned and replaced as quickly as possible.

Limits of Responsibility

We accept no responsibility for product damage incurred during use.