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I'm missing an item from my order, what do I do?

We're sorry there's an item missing from your order. Please get in touch with Customer Service at eshop@arenasport.com as soon as possible, so we can get this sorted for you.

Can I cancel my order after I've placed it?

If you need to cancel your purchase, please contact us as soon as possible at eshop@arenasport.com. If your order has already been shipped, you can return any unwanted items for a refund once you've...

Can I amend my order after I've placed it?

Unfortunately we can't make any changes once you've placed your order. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order...

I've placed an order, but I haven't received any confirmation email. What do I do?

If you do not receive the confirmation message within a few minutes of placing your order, please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead...

Do I need to create an account to buy from your online shop?

You don't need to have an account to place an order. However, if you have an account with us, you will be able to proceed through checkout faster, check the status of orders, view past orders and...

What are the benefits of having an account at arenasport.com?

When you sign in to your account, you will be able to: Proceed through checkout faster Check the status of orders View past orders Store alternative addresses (for shipping to multiple family...